FAQs

You can switch between 3 backlight modes of HV-KB558CM: Breathing mode, Always On, and Backlights Off. To Switch between Breathing Mode and Alwa...

Usually it's plug and play; For some devices, before use both headset speaker and microphone you need to finish the settings first to activate t...

For XBOX One/ X controller new version, there is a 3mm audio jack, so you can just plug in the headset without the 2-1 splitter cable For XBOX One...

Directly plug the 3.5mm cable into the Nintendo Switch, no driver is needed.

To connect to a PC, please use the provided 2-1 splitter cable, which is ONLY for PC/ Laptop, the one with red connector is for microphone and the ...

Please make sure the software is correctly configured before using with the microphone.

Please connect the headset to a USB power source. For connecting the headset with PS4/ XBOX/ Nintendo, you may need an extra power source like USB ...

You can adjust it with the adjustable volume control under the earmuff. If you have turn the volume to Max. on the device and it's still not loud e...

Update: The following guide only applies to MS760 or MS900 sold before October 1st, 2019. For MS760 or MS900 sold after October 1st, 2019, please ...

Please refer to this Gif: Insert the earbud into the ear canal Twist the earbud so that the fin and the bottom of the earbud are covered by the t...

For G1 / G1W / G1C, it is normal to have only one side that has sound when making or receiving phone calls. To hear sound from both sides when maki...

If one of the earbuds or the charging case is lost, please contact us so we can provide solution for you.